Vendor and Retail Partner Services
With experience, we have learned the necessity of providing a complete solution to ensure that doing business in Canada is simple.
As our retail customers rely more and more on The RepOro Group, we have truly become YOUR full solutions provider. We offer over and above addon's to our role, where requested. Including: Returns, setting up 3PL Logistics, suggested Media and Advertising plans, Packaging translation services and Reverse Logistics.
At our retail partners’ request, as they no longer wish to ship returns cross border, they rely on The RepOro Group to handle for our vendor partners. Vendors cannot always offer bilingual customer service, a requirement in Canada, so this too a potential offering for YOU.
The RepOro Group provides a menu of offerings to ensure doing business in Canada is both efficient and simple for both our Vendor and Retail Partners, becoming a full turnkey solution.
This aspect of the business is looked at separately from Representation and encompasses offerings separate from Selling and more focused on reverse logistics and support. Additional fees would be applicable depending on our Manufacturing Partner’s requirements.
Some key offerings to what can be provided:
Packaging Translation Service
- We handle the translation for packaging, manuals, instructions, product information and more, between English and French.
- Translation services include Packaging, Instructions (Product Care and Use), Marketing Content, Global Branding, E-Commerce Website Content, Catalogues, Coupons, Training Materials, In-store Displays, Signage, & more!
Bilingual Customer Service (877#)
- Includes shipping out replacement items when the 30 day over-the-counter warranty has expired from the retailers.
- (Still within the 365 day warranty.)
- We handle returns from our retail partners on behalf of our vendor partners.
- Depending on the Manufacturers needs, we can either:
- Accumulate and return monthly
- Destroy in field
- Refurbishing solutions when and if applicable
We are a Full Solutions Provider in Canada.